Terms and conditions.

01Operator

The NeuroFit website and services are operated by:

NEURO INSTITUTE EMMANUEL SRL
Tax ID (CIF): 51226054
Registered office: 2 Intrarea Tocului, Sector 1, Bucharest
Trade Register no.: J2025007209001
Email: contact@emmanuel-clinix.ro
Phone: +40 790 099 070

02The nature of NeuroFit services

NeuroFit is a concept dedicated to brain wellness, relaxation, performance, recovery and building a routine oriented towards wellbeing.

NeuroFit experiences may integrate non-invasive technologies such as transcranial photobiomodulation (tPBM), neurofeedback, transcutaneous auricular vagus nerve stimulation (taVNS), Cranial Electrotherapy Stimulation (CES) and Transcranial Direct Current Stimulation (tDCS), depending on the chosen service, individual eligibility, the safety screening, contraindications and the conditions of use of each device.

NeuroFit services are not medical treatments and are not presented as methods of diagnosing, treating, curing or preventing any disease.

They are wellness in nature and may play a complementary role in relation to lifestyle and, where applicable, to medical or psychological services the client follows separately.

NeuroFit does not replace the consultation, diagnosis, treatment, monitoring or advice of a doctor, psychologist, psychotherapist or other health professional.

The client must not start, stop or change any medical or psychological treatment based on information provided by NeuroFit.

03Specialised services — Emmanuel CliniX

When a person's situation requires specialised assessment or intervention, they may be referred to Emmanuel CliniX or another appropriate professional.

Emmanuel CliniX provides access to a multidisciplinary team that may include psychologists, psychotherapists, psychiatrists, neurologists and neuromodulation specialists, each working within the limits of their applicable qualifications, competence and professional rights.

Services such as psychotherapy, specialist consultations and BrainMap/qEEG, even when included in a commercial offer or associated with a NeuroFit membership, are distinct from NeuroFit wellness experiences and are provided by the appropriate professionals.

04The safety principle

Safety takes priority over carrying out any NeuroFit experience.

No technology is used automatically just because it is part of the NeuroFit ecosystem.

A device is used only if the safety conditions applicable to it are met, taking into account, as applicable:

• the intended purpose and conditions of use set for the device;
• the manufacturer's instructions;
• the device's contraindications and warnings;
• the safety screening;
• the information provided by the client;
• individual tolerability;
• any relevant restrictions or precautions.

A NeuroFit experience may include one or more technologies and does not involve using all available technologies.

05The safety screening

Before the first experience, and whenever necessary, the client may be asked to complete a screening form.

The client must provide complete, accurate and up-to-date information.

The client must report any situation relevant to the safe use of the technologies, including when it arises or changes after the initial screening has been completed.

Depending on the device, relevant information may concern:

• a pacemaker or other implanted electronic devices;
• neurostimulators;
• cochlear implant;
• relevant metal implants or materials;
• epilepsy or a history of seizures;
• neurosurgical procedures;
• relevant head injuries;
• neurological conditions;
• certain cardiovascular conditions;
• pregnancy or possible pregnancy;
• light sensitivity or photosensitivity, for the relevant technologies;
• skin lesions or conditions in the application areas;
• medication or recent changes to treatment that may be relevant;
• any other situation asked about in the device-specific screening.

This list is indicative and is not the complete list of contraindications for all NeuroFit devices.

Contraindications, precautions and warnings differ depending on the specific technology and device used.

06The client's duty to inform

The client is responsible for the accuracy of the information they provide.

Concealing a contraindication, providing incorrect information or failing to report a relevant change may affect the ability to assess the safety conditions.

To the extent permitted by law, NeuroFit cannot be held responsible for consequences caused by false, incomplete or omitted information from the client, when that information was relevant to the safe use of the device.

07NeuroFit's right to refuse or stop an experience

The NeuroFit team may refuse, modify, postpone or interrupt a session or the use of a particular technology when there are safety-related reasons.

This may include situations in which:

• there is a known contraindication;
• there is uncertainty about eligibility;
• the information provided is insufficient;
• the client does not wish to complete the required screening;
• an unexpected reaction occurs;
• the client reports significant discomfort;
• the device instructions do not allow use in that situation;
• further assessment is needed;
• the operator considers that the conditions for safely continuing the session are not met.

In certain situations, NeuroFit may ask the client to obtain a medical opinion before continuing to use a technology.

SAFETY BEFORE TECHNOLOGY.

08Reactions and tolerability

Although the technologies used at NeuroFit are selected and operated within the applicable safety conditions, individual responses may vary.

Depending on the technology used, some people may experience transient sensations or reactions such as tingling, local warmth, skin sensations, local discomfort, fatigue, headache or other known reactions associated with the device.

The client must immediately report any unusual, intense or unpleasant sensation.

The session may be stopped at any time when there are safety or tolerability reasons.

09No guarantee of results

The response to NeuroFit experiences is individual.

NeuroFit does not guarantee or promise any specific result, regardless of the number of sessions completed.

Information about research, mechanisms, results reported in the scientific literature or potential benefits is provided for information only.

Results obtained in a study or by other people do not guarantee that the client will obtain the same result.

10Research presented on the website

The website may present research on the technologies used by NeuroFit.

This information is educational and does not constitute individual medical advice.

Some studies presented may analyse the use of a technology in clinical contexts, including for certain conditions.

Presenting such a study does not mean that NeuroFit offers treatment for that condition.

A distinction must be made between research on a technology and the specific wellness service offered by NeuroFit.

11Situations requiring medical assistance

NeuroFit is not intended for medical emergencies.

People with acute, severe or unusual symptoms, or symptoms that may be an emergency, must seek appropriate medical assistance.

NeuroFit staff do not replace emergency medical services.

12Memberships and credits

NeuroFit memberships may include a certain number of sessions or credits within a set period.

The exact conditions, price, period and number of sessions are shown before purchase.

A credit represents the right to use one eligible session under the membership conditions.

Credits are personal and, unless otherwise stated:

• are not transferable;
• cannot be exchanged for cash;
• are valid during the membership period;
• do not automatically roll over to the next period.

Being unable to use a particular technology for safety reasons does not oblige NeuroFit to use that technology against the applicable contraindications or instructions.

Where possible, an alternative experience compatible with the safety conditions may be offered.

13Payment and renewal

Recurring memberships are paid using the payment method indicated during checkout.

When the offer includes automatic renewal, this will be communicated before purchase.

The client can stop the renewal before the next billing date.

Stopping the renewal does not cancel the period already paid, which remains available until it expires, in line with the membership conditions.

14Bookings and cancellations

Bookings can be cancelled or rescheduled at least 24 hours in advance.

For cancellations made less than 24 hours in advance or no-shows, the session may be considered used.

Exceptional situations or justified emergencies may be reviewed individually by the NeuroFit team.

If NeuroFit cancels a session, the credit is not lost.

15Consumer rights

Online purchases benefit from the rights granted to consumers by applicable law.

Where there is a legal right of withdrawal, it may be exercised under the conditions and time limits provided by law.

If the user asks for the services to begin before the legal withdrawal period expires, the legal rules on services already provided apply.

Nothing in these Terms is intended to remove or restrict any mandatory consumer right.

16Limitation of liability

NeuroFit undertakes to provide its services in compliance with the applicable safety conditions, the relevant device instructions and its legal obligations.

To the extent permitted by law, NeuroFit is not liable for:

• results that differ from the client's personal expectations;
• not achieving a desired result;
• consequences caused by false, incomplete or omitted information from the client;
• the client's failure to follow the instructions received;
• use outside NeuroFit of the general information presented on the website;
• the client changing or stopping a medical or psychological treatment on their own initiative;
• individual reactions that could not reasonably have been anticipated and that occur despite compliance with the applicable safety conditions;
• situations caused by factors beyond the Operator's reasonable control.

Nothing in this document excludes or limits NeuroFit's liability in cases where it cannot be excluded or limited by law.

17Consent and the right to stop the session

Taking part in a NeuroFit experience is voluntary.

The client can ask for the session to be stopped at any time.

Continuing to take part is not mandatory if the person feels uncomfortable or no longer wishes to continue.

Depending on the experience and device, informed consent or additional confirmation of understanding of the participation conditions may be requested.

18Minors

Minors may access NeuroFit experiences only under the conditions set for the service concerned and in compliance with safety requirements and applicable law.

When necessary, the consent of the legal representative is mandatory.

For professional services offered to minors through Emmanuel CliniX, the corresponding professional and legal rules apply separately.

19Complaints and consumer protection

For any question or complaint:

NEURO INSTITUTE EMMANUEL SRL
Tax ID (CIF): 51226054
2 Intrarea Tocului, Sector 1, Bucharest
Email: contact@emmanuel-clinix.ro
Phone: +40 790 099 070

Consumers also benefit from the alternative dispute resolution mechanisms provided by applicable law.

20Applicable law

This document is governed by Romanian law and directly applicable European Union law.

If a provision is incompatible with a mandatory legal rule, the legal rule prevails without affecting, as far as possible, the rest of the document.

21The NeuroFit principle

NeuroFit is built around one simple rule:

WELLNESS, NOT MEDICAL TREATMENT.

SAFETY BEFORE TECHNOLOGY.

SCREEN. CHECK. EXPERIENCE.

Our aim is to offer brain wellness experiences in a responsible setting, respecting the limits, contraindications and safety conditions applicable to each technology.