Cookie policy.

01What are cookies?

Cookies are small files that may be stored on your device when you visit a website.

Among other things, they allow the website to work, keep your session active, remember certain preferences and, depending on your choices, analyse how the website is used or measure the effectiveness of communication and marketing campaigns.

The website may also use similar technologies, such as pixels, tags, SDKs, local storage or other mechanisms for storing and accessing information on the device.

In this policy we use the term "cookies" in a broad sense, which may also include such similar technologies, where relevant.

02Why do we use cookies?

Cookies may be used for:

• the technical operation of the website;
• the security of the website;
• keeping the user's session active;
• authentication and account management;
• the operation of the cart and checkout;
• making bookings;
• managing memberships;
• remembering preferences;
• remembering your cookie choices;
• analysing website performance;
• identifying and fixing technical problems;
• understanding how the website is used;
• measuring campaign performance;
• advertising and remarketing, only when these are implemented and the necessary legal basis exists.

Not all of these technologies are necessarily in use at all times. The actual configuration of the website may change over time.

03Cookie categories

A. STRICTLY NECESSARY COOKIES

These cookies are necessary for the website to work or to provide a feature requested by the user.

They may be needed for:

SECURITY
Protecting the website and preventing abuse.

SESSION
Keeping the user's session active.

ACCOUNT
Authentication and account management.

CART & CHECKOUT
Keeping selected products or services and completing a purchase.

BOOKING
Operating the booking system, when it requires such technologies.

PAYMENTS
Facilitating the payment process through integrated providers.

COOKIE CONSENT
Remembering your cookie choices.

Strictly necessary cookies are not used for advertising.

To the extent they are strictly necessary to provide the requested service, they may be used without consent for optional cookies.

04Functional cookies

Functional cookies allow the website to remember certain choices made by the user or to provide additional features.

Depending on the website's configuration, they may include:

• language preferences;
• interface settings;
• display preferences;
• certain personalised features;
• the integration of external services requested by the user.

Where applicable law requires consent for their use, these cookies will only be activated after the user has made a choice.

05Analytics and performance cookies

These technologies can help us understand how visitors use the website.

For example, we may analyse:

• the number of visitors;
• the pages visited;
• the approximate length of visits;
• the general source of traffic;
• navigation between pages;
• any errors;
• the performance of certain pages;
• interaction with elements of the website.

If the website uses services such as Google Analytics or other similar platforms, they must be declared in the technical cookie list.

Where consent is required, analytics cookies must not be activated before the user gives their consent.

06Marketing and advertising cookies

If implemented, these technologies may be used for:

• measuring advertising campaigns;
• attributing conversions;
• limiting how often ads are repeated;
• creating audiences;
• remarketing;
• showing more relevant ads on other platforms.

This category may include, if actually installed, technologies provided by platforms such as Meta, Google, TikTok or other advertising services.

These optional technologies will only be used under the conditions permitted by applicable law and, where required, after consent has been obtained.

IMPORTANT — HEALTH DATA

NeuroFit does not use health information provided during the safety screening, assessments or specialised services to create advertising audiences, for remarketing or to personalise ads.

Information about contraindications, conditions, medication, implants, medical history or other safety-relevant information must not be intentionally sent to advertising platforms for commercial targeting.

07First-party and third-party cookies

The website may use:

First-party cookies: set directly by the NeuroFit website.

Third-party cookies: associated with services provided by third parties integrated into the website.

Depending on the final configuration, third parties may include:

• Shopify or the e-commerce platform used;
• the booking system provider;
• the payment processor;
• analytics providers;
• video services;
• social media platforms;
• advertising platforms;
• security and infrastructure services.

These providers may process information according to their own privacy policies and applicable terms.

08Consent management

When the website is first accessed, the user must be presented with a clear mechanism for managing optional cookies.

It must allow, as applicable:

ACCEPT ALL

REJECT OPTIONAL COOKIES

CUSTOMISE

Refusing optional cookies must not prevent access to the website's essential features.

Optional cookies for analytics, advertising or other purposes that require consent must not be loaded before the corresponding choice has been made.

09Withdrawing consent

You can change your preferences or withdraw consent for optional cookies at any time.

The website footer must always include the option:

COOKIE SETTINGS

It must be possible to withdraw consent in an accessible way.

Withdrawing consent does not affect the lawfulness of cookie use carried out before the withdrawal.

10Refusing cookies

You can refuse optional cookies without losing access to the website's basic features.

However, some additional features may not work properly if the technologies they require are disabled.

NeuroFit must not make general access to the website conditional on accepting marketing cookies.

11Browser settings

Most browsers allow users to:

• see existing cookies;
• delete cookies;
• block certain cookies;
• block all cookies;
• receive notifications about their use.

Blocking all cookies directly in the browser may affect how certain websites and features work.

Browser settings work separately from the consent management system available on the NeuroFit website.

12Cookie duration

Cookies may be:

SESSION COOKIES
Used for the duration of a session and usually expire when the browser is closed or at the end of the relevant session.

PERSISTENT COOKIES
Remain on the device for a set period or until they are deleted.

The exact duration must be stated in the technical list of cookies actually used by the website.

13List of cookies used

The technical cookie list must always reflect the website's actual configuration.

For each relevant cookie or technology, the following must be stated, as applicable:

Cookie name

Provider

Purpose

Category

Duration

First-party / Third-party

Legal basis/consent, where relevant

The list must be updated whenever a service that uses cookies or similar technologies is installed, removed or changed.

14Booking and payments

The NeuroFit website may integrate external services for bookings and payments.

These providers may use strictly necessary cookies for:

• authentication;
• fraud prevention;
• securing transactions;
• keeping the session active;
• making the booking;
• completing the payment.

When an external service additionally uses analytics or marketing technologies, these must be treated separately according to their purpose and applicable law.

15External content

On certain pages, the website may integrate content provided by external services, such as videos, maps, social media elements or other interactive services.

Loading such content may result in information being sent to the external provider and/or cookies being used.

Where consent is required, that content or technology must be blocked until the corresponding choice has been made.

16International transfers

Some technology providers may process data outside the European Economic Area.

When personal data is transferred internationally, it must be protected by the mechanisms provided for by applicable data protection law.

More information about the processing of personal data is available in the NeuroFit Privacy Policy.

17Minors' data

NeuroFit does not intentionally use marketing cookies to create advertising profiles based on minors' health information.

When the website or certain services are used in connection with minors, the relevant additional requirements on data protection and consent apply.

18Changes to this policy

This Cookie Policy may be updated periodically to reflect:

• legislative changes;
• changes to the website;
• the introduction of new services;
• the removal of certain technologies;
• a change of providers;
• changes in how data is used.

The date of the last update will be shown at the top of the document.

19Link to the privacy policy

Cookies that involve the processing of personal data are used together with the measures and rules described in the NeuroFit Privacy Policy.

We recommend reading both documents.

20Contact

For questions about this Cookie Policy or how tracking technologies are used:

NEURO INSTITUTE EMMANUEL SRL
Tax ID (CIF): 51226054
Registered office: 2 Intrarea Tocului, Sector 1, Bucharest
Trade Register no.: J2025007209001
Email: contact@emmanuel-clinix.ro

For requests concerning personal data:

contact@emmanuel-clinix.ro